Delivery & Returns
Delivery Costs & Times
We offer a FREE standard service for UK MAINLAND* customers delivered by Evri within 2-5 working days, Monday to Saturday. *Excludes Northern Ireland.
Express Delivery is also available at an additional charge, delivered by DPD. Please see below for full detail of all options .Please Note. Due to ongoing postal strikes, deliveries across all courier services are delayed. We apologise for any inconvenience.
Delivery Costs & Times
|UK||Standard||Evri||FREE (£2.95 for NI)||2-5 working days||Delivery Monday to Saturday|
|48hrs||Royal Mail||£2.95||2-3 working days||Order by 1pm|
|Next Day||DPD||£5.95||Next working day||Order by 1pm|
|EU countries||Service on hold temporarily|
|Rest of World||Currently unavailable|
How do Pre-Orders work?
If you pre-order one of our products prior to it becoming available, we will first of all email you immediately with an estimated delivery timeframe. We will then be in touch with any further updates before your order ships. If, at any point prior to dispatch, you decide not to go ahead with your order and would like a full refund, please drop us a line at firstname.lastname@example.org
Which countries do you deliver to?
We currently deliver to the UK only.
As a small artisanal business, we have found it difficult to secure EU deliveries at a cost that isn't too high for our customers. So, for now we have stopped delivering to the EU. We hope to resume this service in future. Should you wish to ship your order outside of the UK, we recommend purchasing from cultbeauty.co.uk who are able to offer global delivery.
What time do I need to place my order by for Next Day delivery?
Orders placed before 1pm will be dispatched the same day for next day delivery. Orders placed after 1pm are dispatched the following day.
Please select Express Delivery at checkout for Next Day delivery with DPD .
When will I receive my order?
Once your order has been dispatched, you will be notified by email with a tracking link from your chosen courier service, so that you can monitor the progress of your delivery.
Our standard FREE delivery service delivers within 2-5 working days.
Should you have any concerns on the whereabouts of your order, please contact email@example.com with your order number and we'll be happy to help.
What if I am unavailable to receive my delivery?
Our delivery partners will give you the option to approve for your parcel to be left in a safe place or with a neighbour. We recommend that you take personal receipt of your order whenever possible, as we are unable to accept responsibility for lost or damaged deliveries when this has not been the case.
How can I change my delivery address?
As our priority is to dispatch boosts to our customers as quickly as possible, we are unable to make changes to orders after they have been placed. This includes changes to delivery address, the item ordered or payment methods. Unfortunately we are also unable to redirect or recall your package whilst it is in transit.
If you realise your address is incorrect, please let us know so that we can arrange to cancel your order: firstname.lastname@example.org
If your boost has already been dispatched, we will refund your order as soon as your package has been returned to us. In the meantime, we recommend you place a new order with the desired delivery address.
I need to cancel my order
Should you change your mind after placing your order, please notify us as soon as possible. If your boost is already on it's way to you, you will need to return it to us upon receipt.
What if I try the powder and don't like the taste?
We want to help you have the best experience of our products and love them as much as we do. But your tastebuds are as individual as you are. If you're having any issues with taste or flavour, please get in touch contact us at email@example.com so we can support you with suggestions to help you find the right recipe. We've got lots of tips and recommendations from our experts and MPowder community that we'd love to share with you.
Please note that we are unfortunately unable to accept returns on the basis of flavour.
What is your Returns Policy?
We are happy to accept returns on all unopened products that are returned to us in a re-saleable condition, within 30 days of receipt.
To be eligible for a refund, you must return the product in the same condition as you received it - unopened, with all original packaging and seals intact. We recommend that pouches are returned in the box that they were delivered in where possible, to prevent damage whilst in transit back to us.
Please note that we may not be able to refund your money if the returned pouch is damaged upon receipt, due to inadequate outer packaging. In accordance with EU Hygiene Regulations we are unable to offer a refund, exchange or replacement on items returned to us in a non-saleable condition.
How do I return my order?
1) Let us know you wish to return your order within 14 days of receipt by sending an email to firstname.lastname@example.org
2) Securely pack your unopened pouch(es) into the box they were delivered in (or similar) to ensure they arrive back to us in perfect condition.
3) Send your package back to us using the prepaid return address label we’ll share with you. Please also remember to include the delivery note from your order so that we can identify your return easily.
4) How to send your package back to us:
a) Drop it off at your nearest Royal Mail Delivery Office for free. To find your closest location, visit: https://www.royalmail.com/services-near-you.
b) Book a Royal Mail pick-up direct from your home address: https://send.royalmail.com/collect/youritems
5) We’ll contact you by email to confirm your return has been received and refunded.
Do I pay for return postage?
Unless the you have received a faulty or damaged pouch, we ask you to cover the cost of returning your order to us. We will deduct the cost of your return from your total refund amount where our pre-paid label is used.
If you book a Royal Mail pick-up, this service may have an additional nominal fee (of less than £1) that will be charged to you direct, so please ensure you are happy with the cost before confirming pick up.
My order is damaged or faulty
Please send a photograph of your order to us at email@example.com so that we can resolve the issue as quickly as possible. We will send you a replacement product or arrange a refund accordingly.
How much will I be refunded?
* You will be refunded for the cost of the items you are returning, excluding costs of delivery where paid for.
When will I receive my refund?
Once we have received your return, we will send you an email confirming your refund has been processed. We will refund will be made to the original payment method used for your order. Please note, this can take up to 14 working days to process.
If your card has expired since your purchase please contact us on firstname.lastname@example.org so that we can arrange to update your card details.