How Can We Help | Delivery & Returns

Delivery & Returns


Delivery and Returns

Delivery Costs & Times

Please note, due to new practices implemented by all couriers services to ensure employee safety during the pandemic, at times delivery may take longer than estimated.

Since Brexit, we have temporarily stopped delivering to the EU. We hope to resume this service in future. Should you wish to ship your order outside of the UK, we recommend purchasing from cultbeauty.co.uk who are able to offer global delivery.

Delivery Costs & Times

Country Service Carrier Cost Timing Please note...
UK Standard My Hermes FREE 3-5 working days Delivery Monday to Saturday
Express Delivery DPD £5.95 Next working day Order your Boost before 1pm
EU countries Standard Service on hold temporarily
Rest of World Currently unavailable.

Which countries do you deliver to?

We currently deliver to the UK only, and hope to resume shipping to countries in the EU in future.

We offer a FREE standard service for UK customers with MyHermes, who deliver within 3-5 working days, Monday to Saturday.

What is the cut off time for next day delivery?

As we're seeing delays across all delivery options during the pandemic, we have paused our express delivery service to avoid disappointment. Normally, orders placed before 1pm would be dispatched the same day for next day delivery. Orders placed after 1pm would be dispatched the following day.

When will I receive my order?

As soon as your order has been dispatched, you will be notified by email with a tracking link from My Hermes, so that you can monitor the progress of your delivery.

Most UK orders using the standard delivery service will be delivered within 3 working days, but some remoter areas may take up to 5.

Should you have any concerns on the whereabouts of your order, please contact yourteam@mpowder.store with your order number and we'll be happy to help.

What shall I do if I am unavailable at the time of my delivery?

* Our delivery partners will give you the option to approve for your parcel to be left in a safe place or with a neighbour. We recommend that you take personal receipt of your order whenever possible, as we are unable to accept responsibility for lost or damaged deliveries when this has not been the case.

How can I change my delivery address?

As our priority is to dispatch boosts to our customers as quickly as possible, we are unable to make changes to orders after they have been placed. This includes changes to delivery address, the item ordered or payment methods. Unfortunately we are also unable to change your delivery address, redirect or recall your package whilst it is in transit.

* Please ensure that your delivery address details are correct at the time of placing your order. If you realise your address is incorrect, please get in touch with us right away to arrange cancellation of your order. If your boost has already been dispatched with our courier, we will refund your order as soon as your package has been returned to us. In the meantime, we recommend you place a new order with the desired delivery address.

How do I cancel my order?

* Should you change your mind after placing your order, please notify us as soon as possible. If your boost is already on it's way to you, you will need to return it to us upon receipt.

What happens if the product I order is out of stock?

Should you place an order for an item that is out of stock, we will contact you immediately with the option to wait until we receive further stock, or to refund the full cost of your order. If you would like to wait until an item is back in stock, your order will be prioritised when our next batch is produced, and we'll let you know as soon as it ships. Peri-Boost has been out of stock and all pre-orders placed will be fulfilled mid-May.

What if I try the powder and don't like the taste?

We want to help you have the best experience of our products and love them as much as we do. But your tastebuds are as individual as you are. If you're having any issues with taste or flavour, please get in touch contact us at yourteam@mpowder.store so we can support you with suggestions to help you find the right recipe. We've got lots of tips and recommendations from our experts and MPowder community that we'd love to share with you.

Please note that we are unfortunately unable to accept returns on the basis of flavour.

What is your Returns Policy

We are happy to accept returns on all unopened products that are returned to us in a re-saleable condition, within 14 days of receipt.

To be eligible for a refund, you must return the product in the same condition as you received it - unopened, with all original packaging and seals intact. We also recommend that pouches are returned in the box that they were delivered in, to provide adequate protection whilst in transit back to us.

Please note that we may not be able to refund your money if the returned pouch is damaged upon receipt, due to inadequate outer packaging. In accordance with EU Hygiene Regulations we are unable to offer a refund, exchange or replacement on items returned to us in a non-saleable condition.

How do I return my order?

1 Send an email to yourteam@mpowder.store with your order number and the reason for returning your pouch. We will reply with a returns note and address label for you to use on your return.

2 Please re-pack your unopened pouches into the box they were delivered in, together with any additional packing. Per our returns policy, it is important that your return is received by us in a re-saleable condition, otherwise we will unfortunately not be able to honour your refund.

3 Include the returns note inside the parcel (this helps us to identify your order easily upon receipt and process your refund as quickly as possible) and securely attach the address label to provided to the outside of the box.

4 Return your order to us using your carrier of choice. We recommend using a service such as My Hermes and UPS who offer a trackable service that is less costly than Royal Mail. Please always retain proof of postage / delivery.

5 We will confirm both receipt of your return and completion of your refund (excluding outbound delivery costs) by email.

Do I pay for the return postage?

Unless the you have received a faulty or damaged pouch, we ask you to cover the cost of returning your order to us.

What shall I do if I have received a damaged or faulty order?

Please send a photograph of your order to us at yourteam@mpowder.store so that we can resolve the issue as quickly as possible. We will send you a replacement product or arrange a refund accordingly.

What should I expect if I decide to return my order for a refund?

Once we have received your return, we will send you an email confirming your refund has been processed for the cost of the items returned. The refund will be made to the original payment method used and can take up to 14 working days to process. If your card has expired since your purchase please contact us on yourteam@mpowder.store to advise. Please note this may delay the refund process.

How much will I be refunded?

* You will be refunded for the cost of the items you are returning, excluding costs of delivery where paid for.

How long will it take for my refund to be processed?

* We will process your refund as soon as we have received confirmation of receipt of your goods by our warehouse team. Please note that it can then take up to 14 days for funds to be credited to your account.


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