Yes, we ship all over the UK. Some more remote areas of the UK, such as the Highlands and Islands may have a different delivery service. Please contact us if you would like to check.

We ship within the UK and EU. Shipping charges are calculated at check out.

We use a third party courier. Our standard delivery is free and takes 3-5 working days. Express shipping is available at an additional cost.

We will deliver to your chosen address. Please ensure your delivery address is correct as we are unable to change these details once the order has been placed. Any failed deliveries due to incorrect or incomplete details will delay your delivery and may incur additional costs as deliveries will be returned to us and then re-dispatched.

If you are unable to take your delivery personally you may request with the courier company to leave in a safe place or with a neighbour. If you request your delivery be left in a safe place or with a neighbour please note we are unable to accept responsibility for loss or damage to these.

For deliveries to work addresses you must ensure that your employer allows personal deliveries and that any delivery points/details given for a work address are correct. Again any delivery issues arising as a result of incorrect details or a refusal to take the parcel at your work address may incur additional costs as deliveries will be returned to us and then re-dispatched.

Whilst we do our utmost to deliver as quickly as possible we use a third party courier for deliveries and therefore do not guarantee delivery dates. Most orders sent with standard delivery will be received within 3 working days of placing your order.

Orders placed before 1pm will usually be dispatched the same day for next day delivery. If it is after 1pm they will be dispatched the following day.

We work quickly to pick and pack your items. Unfortunately, this means your order can't be amended or cancelled once you've placed it. This includes swapping products, changing your delivery address, and changing payment methods. You can always return any unwanted orders to us for a refund.

We hope you love our products, and we want to support you the best we can. Our returns policies below are clear and simple and designed with this in mind.

If there is a fault or issue:
Contact us on info@mpowder.store and we will resolve it straight away, either by sending you new product or arranging a refund.

If you’ve changed your mind:
You can return the product to us within 14 days of receipt, so long as it is unopened and in saleable condition. If your order has qualified for a free gift, the gift must also be returned before your refund or replacement can be processed. Please contact info@mpowder.store for details.

If you don’t like the product:
We want to help you have the best experience of our products and love them as much as we do. But your tastebuds are as individual as you are. If you're having any issues with taste please contact us immediately at info@mpowder.store and we’ll work with you to try and find the right recipe. We've got lots of tips and recommendations from our experts and MPowder community, we can share too. Please note we do not issue refunds on the basis of flavour.

To be eligible for a refund your items must be unopened with all packaging seals in tact, and in the same condition that you received them. Pouches must be returned in the box they were delivered in to protect them. Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition, including those damaged in transit due to being poorly re-packed.

Email us on info@mpowder.store with your order number and detailing the reason for your return. We will email you a returns note and address label.

Please place unopened pouches in the box they were delivered in with any packing material to fill the box. If items are sent crushed in small packages without a cardboard box we unfortunately won't be able to give a refund.

Please include the returns note that we have emailed you inside the parcel so our returns team know exactly what to do with it. Failure to do this will delay the refund process.

Stick the returns address label that we have emailed to you on the outside of the box. Please make sure it is secure and the full address is clearly visible.

Please note: We advise customers to take all necessary precautions to ensure that their parcels are sent via a secure and reputable courier company.

We recommend sending your parcel via myHermes or UPS as this is a much cheaper option than Royal Mail. You can take your parcel to one of their 4,500+ parcel shops across the UK.

We do not take responsibility for parcels lost in transit so please retain your proof of postage/ delivery.

Unless the Products are faulty or not as described, you will be responsible for the cost of returning the Products to us.

Once we have received your returned order you will receive an email from our team confirming your refund. Any qualified returns will receive refunds in the amount of the original product price less any applicable return label fees. The refund will be made to the original payment method used and can take up to 14 working days to go through. If your card has expired since your purchase please contact us on info@mpowder.store to advise. Please note this may delay the refund process.

This website is operated by MPowder. Throughout the site, the terms “we”, “us” and “our” refer to MPowder. MPowder offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

This Site is not directed to children and children are not eligible to use our Products or Services. We will not knowingly collect information from Site users under the age of eighteen (18). If you are under age 18, please do not attempt to use the Site or any of our Services or provide any personal information about yourself to us. If we learn that we have collected personal information from a child under 18, we will delete that information as quickly as possible.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

Specifically, none of the Site content should be considered medical advice or an endorsement, representation, or warranty that any particular medication or treatment is safe, appropriate, or effective for you. Although MPowder attempts to ensure the accuracy and integrity of the information on the Site, MPowder makes no representations, warranties, or guarantees as to the accuracy of the Site and its content, and as such it is possible that the Site could include typographical or other errors, or inaccuracies, and that unauthorised additions, deletions, and/or alterations could be made to the Site by third parties. In the event that any inaccuracy arises, please inform MPowder, so that it can be corrected. Information on the Site may be changed or updated without specific notice to you. Additionally, MPowder shall have no responsibility or liability for information posted to the Site from any non-MPowder affiliated party.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Your submission of personal information through the store is governed by our Privacy Policy. View our Privacy Policy.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Certain of the names, logos, and other materials displayed on the Site or in the Services may constitute trademarks, trade names, service marks or logos (“Marks“) of MPowder or other related entities. You are not authorised to use any such Marks without the express written permission of MPowder. Ownership of all such Marks and the goodwill associated therewith remains with us or those other entities.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall MPowder, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend and hold harmless MPowder and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the relevant geographical territory.

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

In the event of an initial delivery failing, in most countries, our couriers will attempt to deliver your MPowder box to your shipping address at least once more, contact you by phone (if applicable), email, and by leaving calling notes at your place of delivery. If you fail to respond to these messages and they cannot deliver your package, they will return your delivery back to us in England, including a return fee. If your order is returned to us, redelivery will cost:

The return fee, which is the original delivery cost + £8.50

Plus the redelivery fee, which is the the original delivery fee + £8.50

The additional £8.50 is because we subsidise initial delivery costs. Therefore we strongly advise if you do receive a calling card/contact from our courier, you respond as quickly as possible to avoid these high fees. For example, if a package is returned to us from France, the cheapest delivery price outside of the UK, you will have to pay a total of £27 to have it redelivered.

If you cancel your order, we will return you your money, minus the original delivery subsidy and return fee, which in the case of France for example, would be £22.

As you can see the cost is very high, so we do recommend that as soon as you receive contact from our courier you rearrange delivery for an appropriate time you can receive it.

If the reason for your order being returned to us is either a fault of ours or our couriers, we will pay for your order to be resent to you at no additional cost to you.

We hope you love our products, and we want to support you the best we can. Our returns policies below are clear and simple and designed with this in mind.

If there is a fault or issue:
Contact us on info@mpowder.store and we will resolve it straight away, either by sending you new product or arranging a refund.

If you’ve changed your mind:
You can return the product to us within 14 days of receipt, so long as it is unopened and in saleable condition. If your order has qualified for a free gift, the gift must also be returned before your refund or replacement can be processed. Please contact info@mpowder.store for details.

If you don’t like the product:
We want to help you have the best experience of our products and love them as much as we do. But your tastebuds are as individual as you are. If you're having any issues with taste please contact us immediately at info@mpowder.store and we’ll work with you to try and find the right recipe. We've got lots of tips and recommendations from our experts and MPowder community, we can share too. Please note we do not issue refunds on the basis of flavour.

To be eligible for a refund your items must be unopened with all packaging seals in tact, and in the same condition that you received them. Pouches must be returned in the box they were delivered in to protect them. Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition, including those damaged in transit due to being poorly re-packed. Once your return is received and inspected, we will send you an email regarding your refund. The refund will be made to the original payment method used and can take up to 14 working days. If your card has expired since your purchase please contact us on info@mpowder.store to advise. Please note this may delay the refund process.

How to Return Your Order
Email us on info@mpowder.store with your order number and the reason for your return. We will email you a returns note and address label. The unopened pouch should then be placed in the original box along with the return note and any packing material to fill the box. Failure to include the return note will delay the refund process. The Product must only be sent to the address confirmed in the email. If sent to any other address we will not be able to process your return.

We advise customers to take all necessary precautions to ensure that their parcels are sent via a secure and reputable courier company. We do not take responsibility for parcels lost in transit so please retain your proof of postage/ delivery. Please note, unless the Products are faulty or not as described, you will be responsible for the cost of returning the Products to us.

We will deliver to your chosen address. Please ensure your delivery address is correct. Any failed deliveries due to incorrect or incomplete details will delay your delivery and may incur additional costs as deliveries will be returned to us and then re-dispatched.

If you request your delivery is left in a safe place or with a neighbour please note we do not accept responsibility for any loss or damage in this instance.

For deliveries to work addresses you must ensure that your employer allows personal deliveries and that any delivery points/details given for a work address are correct. Again any delivery issues arising as a result of incorrect details or a refusal to take the parcel at your work address may incur additional costs as deliveries will be returned to us and then re-dispatched.

We use a third party courier for deliveries and do not guarantee delivery dates. Whilst we do our utmost to deliver as quickly as possible all dates are indicative only.

Refused deliveries: if you reject your order at the door, are repeatedly unavailable for delivery, or don't collect your parcel from a pick up shop, we will refund you once the parcel has reached our fulfilment centre. Our carriers charge us £10 for returning the parcel to us, so this amount will be deducted from your refund to cover this cost.

Questions about the Terms and Conditions should be sent to us at info@mpowder.store.

If you are a business customer, these terms do not apply to you. You need to refer to our business terms and conditions, which can be obtained by emailing us at info@mpowder.store.

This privacy policy tells you how MPowder uses your personal data when you visit our website or interact with us, including when you sign up to our newsletter, use our products and services or take part in a competition.

It also tells you your privacy rights and how the law protects you.

It is important that you read this privacy policy, together with any other privacy notices we may show you from time to time, so that you are fully aware of how and why we are using your personal data.

This website is not intended for children and we do not knowingly collect data relating to children.

This privacy policy was last updated on 1st July 2020.

If you have any questions, please see How to contact MPowder about privacy.

The mission of MPowder Limited (“MPowder”) is to ignite a global, inclusive midlife movement for women transitioning through menopause - with products based on insight, programmes delivered by menopause experts and support delivered by members of our community.

MPowder is the data controller responsible for this website. Being the data controller means we are responsible for deciding why and how we use personal data in our business. When we mention MPowder, “we”, “us” or “our” in this privacy policy, we are referring to MPowder Limited.

We have appointed a data privacy manager who is responsible for looking after questions about this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please see How to contact MPowder about privacy below.

There are lots of different ways in which we may collect data, or receive data, and you can see an explanation of the main ways below.

You may give us data when you interact with us

You may give us data by filling in forms or by corresponding with us by post, phone, email or through chat or social media. This includes data you provide when you:

• sign up to receive our newsletter;
• make enquiries or request information be sent to you;
• create an account on our website;
• order our products;
• permit or ask for direct marketing to be sent to you;
• use ‘refer a friend’;
• participate in our forum;
• engage with us on social media;
• enter a competition, promotion or survey;
• contact customer services; or
• leave comments or reviews on our products or services
• track or share your symptoms with us via sms, email or interviews

We may get some data automatically

As you interact with us, including via the MPowder website, we may automatically collect data about your equipment, browsing actions and patterns. We may also collect data when you click on one of our adverts (including those shown on third party websites or via social media).

We may obtain some data from third parties

We may receive data about you from various categories of third parties, including:

• from providers of services which facilitate our ecommerce operations, including ecommerce platforms and payment and fraud prevention services;
• from analytics providers, advertising networks and search information providers;
• from data partners;
• from your friends who referred you using ‘refer a friend’;
• from publicly available sources; and
• from any third parties who are permitted by law or have your permission to share your personal data with us, such as via social media or review sites.

How we collect data above described all the different ways in which it’s possible to be given or obtain data. Some of that data may be personal data and we explain below the types of personal data we may collect about you. Of course, the types of personal data we collect about you will depend on how you are interacting with us.

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We collect a variety of personal information about our customers and visitors to the MPowder website.

This personal data falls into these categories:

• Identity Data includes title, gender, first name, maiden name, last name, date of birth, username or similar identifier and your login/password. If you interact with us through social media, this may include your social media user name.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes payment card and direct debit/bank account details.
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses, as well as any profile data which we have added (for example, using analytics and profiling).
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• Usage Data includes information about how you use our website, products and services, and any of the content you contribute to the forum.
• Tracking Data includes information we or others collect about you from cookies and similar tracking technologies, such as web beacons, pixels, and mobile identifiers.
• Marketing and Communications Data includes your preferences in receiving direct marketing from us and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature or to calculate the impact of our product against key symptoms over time.

However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. If you share personal data referred to in this category we will not know and can only treat it as personal data. If you post any of this data on the forum, you have chosen to make it public online, and anyone can read it.

Remember, if you choose not to share personal data with us, or refuse certain contact permissions, we might not be able to provide the products and services you’ve asked for.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you. For example, when you purchase our products, that’s a contract between you and us for us to supply the products to you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. For example, fraud screening as part of the check-out process or keeping our website secure.
• Where we need to comply with a legal or regulatory obligation. For example, keeping records of our sales for tax compliance.

Generally, we do not rely on consent as a legal basis for processing your personal data other than where the law requires it, for example in relation to sending certain direct marketing communications. Where our legal basis is consent, you have the right to withdraw consent any time.

See How and why we use your personal data below for more detailed information.

MPowder operates from the UK. We may share your data, for delivery purposes with fulfilment partners within the European Economic Area (EEA).

If we transfer your personal data out of the EEA, we will ensure a similar degree of protection is afforded to it and we will comply with the General Data Protection Regulation.

The standard contractual clauses used for international data transfers approved by the EU commission can be viewed here: https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

If you have any questions about this privacy policy, or would like to exercise any of your rights, please email us at info@mpowder.store or write to us with your letter addressed to: Data Privacy Manager, MPowder Limited, PO Box 71546, London SE10 1EX.

If you need help about our products and services, or this website generally, please contact us at info@mpowder.store.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.